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Top ten management tools in China
Fortune China 11/1/2006
by Darrell Rigby and Paul DiPaola
Buoyed by rapid growth and success, China's executives are using fewer management tools than their counterparts in Asia and the rest of the world. That was a key finding from the Bain & Company global management tools survey, which included 212 Chinese respondents out of a total 960 global participants. Around the world, companies rely on an average of 13 tools a piece, while companies in other Asian countries rely on more than 16 each. By comparison, Chinese companies use an average of only 7.5 tools.
Chinese language
The growing importance of innovation
Fortune China 11/1/2006
by Darrell Rigby and Paul DiPaola
In today's world of fierce competition, customers are in the driver's seat, and winning companies are learning how to increase customer satisfaction with the savvy use of new management tools. That's just one of the trends emerging from Bain & Company's most recent Management Tools survey-a global look at which tools executives are employing to achieve success, and how satisfied they are with them. The survey paints a vivid picture of executives' strategic priorities, offering a window into what companies around the world consider important in a rapidly changing marketplace.
Chinese language
New challenges, new tools
Fortune China 11/1/2006
by Bruno Lannes
The six new tools introduced in this article may help companies meet their growth challenges. PLOT Change: A company's approach to change--and the scale of any change initiative--varies widely according to the situation at hand. Companies in poor financial health and with weak strategic positions need a dramatic turnaround. Others might be looking to fend off upstart competitors.
Chinese language
The battle for disaffected customers
South China Morning Post 10/20/2006
by Bruno Lannes and Oliver Stratton
The Industrial and Commercial Bank of China has convinced investors the future is bright, with a stock market listing predicted to raise as much as US$22 billion and become the world's largest initial public offering. The challenge now for ICBC and other mainland retail banks is to convince customers to adopt an equally optimistic view.
How to win--and retain--loyal customers in Asia and Australia
Bain Brief 10/16/2006
by Jayne Hrdlicka, Edmund Lin, Gary Turner, Brunno Lannes, Yeon-Hee Kim and Shintaro Hori
Service industries across the Asia-Pacific region-from banking to retailing to telecommunications-have profited from Asia's economic rise, but often at their customers' expense. Research conducted by Bain & Company over the past decade has found that a passionate commitment to building and sustaining customer advocacy is vital for any company striving for lasting revenue growth and profitability. Service businesses have a deep-rooted problem with customer loyalty-one that they're just beginning to recognize.
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